FAQ
When can I expect to receive my order?
To keep our prices as low as possible for you, Thormanda has products shipped to you directly by the manufacturer or supplier. That is why delivery can take a little longer than you may be used to. It takes about 1 to 3 business days (Monday to Friday) for your order to be processed successfully. The average delivery time is about 5 to 9 business days (Monday to Friday) in France, Spain, Italy, Ireland, Greece, Czechia, the United Kingdom, the United States, Canada, Australia, Japan, Singapore and New Zealand if you order before 5:00 pm.
The expected delivery time has passed — where is my order?
In most cases orders arrive within the expected delivery time. Unfortunately, an order can be delayed. Have you waited 1 to 3 extra days beyond the original delivery time and still not received your order? Please send an e-mail to support@thormanda.com.
What are the shipping costs?
When you order from Thormanda you always get free shipping.
How can I pay for my order?
Thormanda always offers secure payments. We use:
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
Some products are missing — how is that possible?
Some orders are sent in separate parcels because of weight restrictions. To guarantee product quality, the products you order may come from different suppliers. If you order several products from us at the same time, it is possible that they are not delivered at the same time.
Don't worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 business days.
What should I do if I receive a damaged shipment?
Unfortunately it can happen that your order is damaged during delivery. As a customer there is of course nothing you can do about it. In that case, contact our customer service immediately by sending an e-mail to support@thormanda.com. It is necessary to take photos of the complaint and attach them to your e-mail.
Please do not return the item before sharing the photos with us. Without them we will unfortunately not be able to find a suitable solution for you. Our customer service will handle your message as quickly as possible and look for the best solution together with you.
What happens if you bought the wrong product, it does not suit you, or you no longer want it?
First contact our customer service (support@thormanda.com). We will look at the best solution for you. If we cannot resolve it, you only pay the shipping costs to return the product to us.
Contact information:
Company name: Macon Storage LLC
Trade name: Thormanda
E-mail: support@thormanda.com
Company address: 44514 Country Club Dr, El Macero, CA 95618, USA
Customer service hours:
Monday to Friday: 9:00 am to 6:00 pm
Saturday and Sunday: 10:00 am to 5:00 pm
We aim to reply to your e-mail within one business day.