FAQ

Should you have any enquiries or require assistance, our team is readily available to provide support. You can reach us via email at support@thormanda.com, call us on +61485976325, or submit your enquiry through the contact form on our website. Our goal is to reply without delay and offer precise assistance.

We offer a range of payment options to suit your needs. For a full overview of accepted methods, please visit our Payment Options page.

Orders can be cancelled only if they have not yet entered the dispatch process. To request a cancellation, please contact us immediately at support@thormanda.com. Once processing has begun, cancellations are no longer possible.

Should an item arrive damaged or incorrect, kindly photograph the item clearly and forward it to support@thormanda.com. Our team will review your case and arrange for the correct item or a replacement to be sent without delay.

Yes, all orders within Australia are shipped at no additional cost.