We aim for complete satisfaction with every purchase. Should an item not meet your expectations, the following explains how returns, refunds, and exchanges are handled for orders delivered within Australia.
Important Guidelines
- Timeframe for Returns: 30 days from delivery
- Restocking Charges: None
- Refund Processing: Up to 7 business days after receipt of returned items
- Return Shipping Costs: Borne by the customer
The application of this policy is governed by our Terms of Service.
Returning Your Items
To return an item, please contact us at support@thormanda.com with your order details and the reason for the return. Returns cannot be accepted without prior approval. Once your return has been authorised, we will provide instructions for sending the item back. Kindly ensure items are packaged securely to avoid damage in transit. Customers are required to pay for return postage.
Conditions for Returning Items
Returns are accepted within 30 days of delivery, provided items are unworn, unused, and sent back in their original packaging with all tags attached. Returns beyond this period cannot be accepted. To initiate a return, contact support@thormanda.com.
Refund Procedures
Following receipt and inspection of returned items, refunds will be credited to your original payment method, typically within 7 business days. No restocking fees apply.
Arranging an Exchange
For exchanging an item, email us at support@thormanda.com, and we will guide you through the necessary steps promptly.
Order Cancellation Policy
Orders can be cancelled if you contact us promptly at support@thormanda.com. Once processing has begun, the standard return and refund rules apply.
Damaged or Wrong Items Received
If an item arrives damaged or is not as ordered, please send a clear photograph to support@thormanda.com. The correct or replacement item will be provided to you as quickly as possible.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
Email: support@thormanda.com
Phone Number: +61485976325
Contact Form: Click Here
Business Information
Thormanda is operated by Ad Spend s.r.o., a company registered in Czech Republic.
Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666
Address:
Křižíkova 44
Prague 18600